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Customer Support

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Role Overview

Respond to customer inquiries via phone, email, chat, or social media.

Resolve customer complaints and issues efficiently and professionally.

Maintain detailed records of customer interactions and feedback.

Assist customers with product or service-related questions and troubleshooting.

Collaborate with internal teams to escalate and resolve complex issues.

Strong verbal and written communication skills.

Proficiency with support tools and CRM systems (e.g., Zendesk, Freshdesk, HubSpot).

Ability to remain calm and empathetic in stressful situations.

Problem-solving skills and a customer-first mindset.