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Technical Support Engineer

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Role Overview

Respond to customer or internal support tickets and inquiries.

Diagnose and troubleshoot hardware, software, and network issues.

Provide step-by-step technical help, both written and verbal.

Escalate complex issues to appropriate teams or senior engineers.

Monitor systems and services to proactively detect and resolve problems.

Proven experience in technical support, IT support, or a similar role.

Strong understanding of computer systems, mobile devices, and network troubleshooting.

Familiarity with operating systems such as Windows, macOS, and Linux.

Excellent problem-solving and analytical skills.

Ability to explain technical issues to non-technical users clearly.